Return/Refund Policy
After Sales
Should you have any questions with regards to the direction of the use of the product, or the service that we provided, any question please contact us at :
● Contact Email: info.kestore@gmail.com
● Contact No: +601133116391
Return and Refund Policy
All products sold are NOT RETURN AND REFUNDABLE Except for quality defective. If there is a quality defect, kindly refer to the PRODUCT DEFECTS section below for new product shipment.
Product Defects
1. All parcels will be packed in a poslaju flyer. If the parcel is not in good condition when you receive it, please don't let the postman leave.
a. Take a photo of your consignment note and the parcel.
b. Don't sign to accept the parcel, ask the postman to return it to us.
c. Send us the photos and we will ship out a new parcel within two (2) working days.
2. If you accidentally received the parcel and only found the defective products after you open the parcel,
a. Take a photo of the defective product and send it to our customer service
b. We will compensate within two (2) working days.
3. If you found that the product received isn't the same with what you ordered,
a. Take a photo of the defective product and send it to our customer service
b. If we are shipping the wrong product to you, you can be returned back and we will send out the exact product to you within two (2) working days.
Contact Us
If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.