Delivery Policy
At KE Store, we strive to ensure your orders are processed safely and delivered to your doorstep as efficiently as possible. Please review our shipping schedules and delivery guidelines below.
1. Shipping Schedule & Timelines
Delivery Window: Our courier partners typically deliver parcels within 2 to 3 working days from the date of shipment.
Dispatch Days: We pack and ship orders from Monday to Friday.
Weekends & Holidays: Please note that no shipments are processed or dispatched over weekends or on official Malaysian Public Holidays.
2. Order Tracking
Once your parcel has been collected by our courier partner, a Delivery Tracking Number will be automatically sent to you via email or SMS. You can use this tracking ID to monitor your shipment's progress directly through the courier's system.
3. Handling Delivery Delays
In the rare event of an extended transit delay by the courier network, we may recommend arranging a self-collection at your local designated sorting branch or courier hub to prevent any prolonged storage from impacting the transit packaging. If you notice an unusual delay with your shipment, please contact our customer service representative immediately so we can look into it for you.
4. Product Appearance Notice
Because our collections feature intricate craftsmanship and artisan materials, actual products may vary slightly in finish, shade, or natural texture from the marketing photos published across our online channels. Each piece is uniquely crafted, meaning no two items are absolutely identical. We appreciate your kind understanding and celebration of these unique characteristics.
